Bel Air Collection Resort And Spa Cancun (Adults Only), Cancun - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Blvd Kukulcan Km 20.5 Lote 65-A, Cancun, Mx, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Ocean View Room

Max:

3 persons

28 m²

Bed options:

1 King-size bed

Sea view

Shower

Air conditioning

room details

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Deluxe Lagoon View

Max:

3 persons

28 m²

Bed options:

1 King-size bed

Lagoon view

Shower

Air conditioning

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Ocean View Suite Hot Tub

Max:

2 persons

41 m²

Bed options:

1 King-size bed

Sea view

Shower

Bathtub

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Cancun 14.2 km

Airports

Cancun (CUN) 12.9 km

Isla Mujeres (ISJ) 36.9 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Wi-Fi in rooms

Free parking

24-hour services

24-hour reception

Babysitting

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Lift
Currency exchange
ATM/Cash machine
Gift/Newsstand
Hairdresser

Sports & Fitness

Fitness centre
Fitness studio

Services

Room service
Car hire
Laundry

Dining

Restaurant
Bar/ Lounge area

Business

Conference room

Spa & Leisure

Outdoor swimming pool
Beach access
Spa & wellness centre
Jacuzzi

Room features

Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Hair dryer
Free toiletries

Media

Flat-screen TV
Cable/ Satellite television
Paid films
Telephone

Location

Blvd Kukulcan Km 20.5 Lote 65-A, Cancun, Mx, Cancun, Mexico, 77500

Map view

Blvd Kukulcan Km 20.5 Lote 65-A, Cancun, Mx, Cancun, Mexico, 77500

City landmarks

Beach

Playa Delfines

1.6 km

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

1.6 km

Museum

Mayan Museum of Cancun

3.2 km

EL REY ruins

1.6 km

Beach

Royal Beach Club

1.1 km

Beach

1.2 km

Spa Centre

NIZUC Resort & Spa

1.5 km

View Point

1.7 km

Cancun sign

1.8 km

Mirador playa delfines

1.8 km

Museo Subacuatico de Arte

1.8 km

Blvd. Kukulcan

Iberostar Cancun Golf Course

2.0 km

Golf Course

Golf Club

2.0 km

Blvd. Kukulcan

Golf with a view

2.0 km

Blvd Kukulcán Km 16.5

San Miguelito

2.9 km

San Miguelito Archeological Site

2.8 km

Theme Park

Ventura Park Cancun

4.1 km

Museum

Parque Maya Cancun

3.1 km

Museum

MUSA Underwater Museum

3.2 km

Event hall

Oasis Arena

3.7 km

Amusement Park

Wet 'n Wild

4.1 km

Aquaworld

4.3 km

BLVD Kukulkan KM 6.5

Extreme Games Cancun

4.4 km

CancunMexico

Avenida Kukulkan

6.5 km

Backstage Theatre

6.1 km

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

6.5 km

Nearby

Beach

Royal Beach Club

1.1 km

Beach

1.1 km

Restaurants

NAVIOS Fusion Mexican Food

420 m

Blvd Kukulcan km 19.5 Zona Hotelera

Nook Restaurant

600 m

Blvd Kukulkan Km 9

Sea & Stones

880 m

Blvd. Kukulcan KM 20 The Westin Resort & Spa

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

6.0

Location

6.8

Service

7.2

Dining

6.4

Henry

United Kingdom, February 2025

5.0/10

I enjoyed my stay overall, especially the friendly staff and the beautiful beach location. However, the slow service and aging facilities were quite disappointing. While the food was tasty when it finally arrived, the long wait times were frustrating.

Rooms

6.0

The room was clean, but I noticed the furniture was quite dated. Additionally, there was no kettle for making tea and the coffee maker had a foul smell. The sink also drained very slowly.

Service

5.0

Service was very hit or miss. I often had to remind staff for assistance, leading to long waits. Despite this, some staff members were genuinely attentive and made extra efforts to keep guests happy.

Location

8.0

The hotel is in a great spot with stunning views and comfortable lounge chairs. However, the noise from poolside entertainment detracted from the relaxation experience.

Dining

7.0

Breakfast was a decent buffet, and I enjoyed the lovely crêpes. Service in the dining area, however, was slow, and I had to address some issues directly to get them sorted.

Facilities

6.0

The facilities were decent enough with room service available, but the elevators were old and slow, often making me choose to take the stairs. It felt like the overall upkeep could be improved.

Victor

United Kingdom, December 2024

6.0/10

During my stay at Bel Air Collection Resort And Spa Cancun, I enjoyed a stunning lagoon view from my balcony and the attentive service at the pool, but the rooms felt a bit worn out and could use better sound insulation. Overall, I had a lovely experience and would consider coming back. 🌅🥂

Rooms

8.0

The rooms were spacious and matched the photos, but they were a bit worn down and noisy due to poor sound insulation.

Service

10.0

The service was super attentive, especially by the pool staff, who made my stay truly special with their friendly and welcoming demeanor.

Location

8.0

The hotel's location is fantastic, right by the beach, although the loud pool entertainment was a bit distracting.

Dining

8.0

The dining experience was nice with delicious meals and a pleasant ocean view, though the breakfast offerings could use more variety.

Facilities

8.0

Facilities such as the hot tub and pool were great, but there’s room for improvement in terms of cleanliness and room service efficiency.

Herbert

United Kingdom, November 2024

6.2/10

I had an very nice experience at Bel Air Collection Resort and Spa Cancun, marked by friendly staff and a beautiful ocean view. However, the loud music and party atmosphere made it hard to relax at night. I would definitely return, but I’d want to prepare for the noise next time.

Rooms

5.0

My room wasn't ready upon arrival, and I encountered issues like a leaking toilet and a broken jacuzzi. It was disappointing, especially since the views were lovely.

Service

9.0

The service really stood out! The receptionists were super friendly, and the bar staff, particularly Rodolfo, Luis, and Sergio, made me feel right at home. They always greeted me with a smile.

Location

Dining

7.0

The dining experience was hit or miss; while the service was good, the food quality didn't quite meet my expectations at certain times.

Facilities

5.0

Facilities included room service and laundry, which were useful. However, I would have liked better maintenance on the elevators and general upkeep.

Amy

United Kingdom, November 2024

6.4/10

My stay at Bel Air Collection Resort and Spa Cancun was a mix of highs and lows. The beach and pool area were beautiful, but the hotel felt a bit outdated and the service had its ups and downs. While I had some great interactions with the staff, the issues with check-in and food quality were disappointing.

Rooms

6.0

I found my room to be small and in need of some TLC. The air conditioning was a bit finicky, but the room was tidy overall.

Service

7.0

The staff were generally friendly and attentive, but there were moments where I felt overlooked, especially during check-in and dining.

Location

6.0

The hotel is located right on the beach and close to the airport, which is convenient. However, the area felt a bit noisy due to construction and loud entertainment.

Dining

5.0

Food quality was hit or miss. I enjoyed a couple of meals, but overall, the dining experience left much to be desired.

Facilities

5.0

Facilities like the pool were nice, but I encountered some issues with room amenities, like the jacuzzi being broken.

Georgia

United Kingdom, October 2024

5.8/10

My stay at the Bel Air Collection Resort And Spa was bittersweet. While the beach location was fantastic and the pool offered a nice view, the hotel itself was in desperate need of TLC. I encountered multiple issues like inconsistent room service and a poor dining experience, which really affected my overall enjoyment during the trip.

Rooms

5.0

I had a room on the first floor with a stunning ocean view, but it echoed with the loud noise from the entertainment. The jacuzzi was also in need of repair, which was disappointing.

Service

5.0

I found the staff to be friendly and hardworking, but it seemed like they didn’t have the support or resources to resolve the numerous issues around the hotel effectively.

Location

5.0

This resort is perfectly located next to a beautiful beach, but the loud entertainment by the pool overshadowed that peaceful vibe.

Dining

5.0

The dining options were quite lackluster. While the breakfast buffet was decent, it felt like I was detoxing from bacon as there was very little variety outside of that.

Facilities

5.0

Facilities like room service and laundry were available, but I often had to wait longer than expected for basic needs to be met. The overall condition of the amenities needs considerable work.